Privacy Policy

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At Kit Vault SA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

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1. Information We Collect

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When you use our website, we may collect the following information:

• Full name

• Email address

• Phone number

• Delivery and billing address

• Payment information (processed securely through our payment providers – we do not store your card details)

• Order history

• IP address, browser type, and device information

• Website usage data collected through cookies and analytics tools

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2. How We Use Your Information

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We use your information to:

• Process and fulfil your orders

• Deliver products to you

• Communicate about your orders

• Respond to enquiries and customer support requests

• Improve our website and shopping experience

• Prevent fraud and protect our business

• Send promotional emails or marketing messages if you have agreed to receive them

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3. Payment Information

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Payments are processed securely by trusted third-party payment providers. We do not store your credit or debit card details on our servers.

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4. Sharing Your Information

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We only share your information when necessary to operate our business, including with:

• Payment service providers

• Courier and delivery partners

• Website hosting and technology providers

• Marketing and analytics providers

We do not sell, rent, or trade your personal information to third parties.

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5. Cookies

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Our website uses cookies to improve your browsing experience, remember your preferences, analyse website traffic, and help us improve our services.

You may disable cookies in your browser settings, although some features of the website may not function correctly.

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6. Data Security

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We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

While we strive to protect your information, no method of transmitting data over the internet is completely secure.

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7. Your Rights

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In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of your personal information where legally permitted.

• Withdraw consent for marketing communications at any time.

• Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated.

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8. Marketing Communications

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If you subscribe to our newsletter or agree to receive promotional communications, we may send you updates about new products, promotions, and special offers.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

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9. Third-Party Links

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Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

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10. Children's Privacy

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Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.

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11. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

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12. Contact Us

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Kit Vault SA

Email: Kitvaultsa@gmail.com

Website: kitvaultsa.co.za

We will respond to your enquiry as soon as reasonably possible.